I’ve been a loyal Jonathan Adler customer for over 10 years and have spent well over £100,000 with the brand and its resellers, including Sweet Pea & Willow. Sadly, my recent experience has been incredibly disappointing.

I purchased bedroom furniture — two side tables, a bench, and a large cabinet — and within six months the side tables began cracking from the inside. They were replaced, yet the same issue happened again, and now the cabinet has cracked too.

The furniture itself is beautiful, but when you face a problem, they’re simply not interested. My complaint was made within 12 months, and I have proof, yet Jonathan Adler has refused to take responsibility.

It seems much of the furniture is made in the Far East, which may explain why replacements or fixes are difficult — but that’s not the customer’s problem, especially when spending tens of thousands of pounds on “luxury” pieces.

After months of delays and dismissive responses, I’ve spoken with my bank and will be pursuing a Section 75 claim under the Consumer Credit Act 1974. I will not be purchasing from Jonathan Adler again.

When I attempted to return it, I was told I had to pay return shipping, which I accepted. What they failed to make clear until after the purchase is that the return address is in Bulgaria. The cost to ship it back? Over $200 — more than the item itself. Nowhere on their site is this made obvious to U.S. customers, and most buyers would assume returns could be sent to a U.S. address.

When I pointed out how misleading this is and suggested they make their return policy and location abundantly clearer, customer service became dismissive and unprofessional, even addressing me condescendingly as “dear.”