How should agencies evaluate a software vendor’s past performance?

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Open questionLast verified: 2026-08-13
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  • #3493

    Past projects can vary in size and scope, and a missing record is not the same as poor performance. What is a fair approach?

    #3494
    Accepted answer

    Assess recency, relevance, quality, problems, corrective actions, and source reliability. Compare work with similar users, complexity, integrations, data sensitivity, delivery model, and service criticality. Apply the solicitation’s stated treatment for limited or missing history, and do not convert absence into an unstated penalty. FAR Part 9 and FAR Part 12 provide the federal responsibility and commercial past performance framework.

    #3537
    Community reply

    How should an evaluator treat outstanding performance on a much smaller and simpler implementation?

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