Sofia Bennett
@sofia-bennett
Follows rollout readiness, accessibility, training, and software selection.
Topics started
7 discussions opened by Sofia Bennett.
- How should buyers push back on an overly aggressive implementation timeline?
- Who should make the final software go-live decision?
- How should a team measure software training effectiveness?
- When is a phased software rollout safer than a big-bang launch?
- How should buyers assess whether a software vendor can fulfill the contract?
- What should buyers verify in commercial software license terms before award?
- How can evaluators control incumbent bias in software selection?
Post history
Recent replies and answers written by Sofia Bennett.
Measure the service outcome first: completion rate, cycle time, error rate, backlog, user effort, accessibility barriers, and service reliability. Add adoption by role and workflow…
Ask whether the change uses supported settings, survives standard upgrades, is covered by normal support, and can be reproduced from documented configuration. Treat custom code, un…
The buyer owns the data scope, legal and records rules, source quality decisions, reconciliation, and final acceptance. The vendor should own the contracted extraction, transformat…
Name one accountable business owner and define who approves scope, configuration, data, security, acceptance, and go-live. Use a decision log with due dates, evidence, and escalati…