How can evaluators control incumbent bias in software selection?

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Open questionLast verified: 2026-08-13
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  • #3413

    An existing vendor already knows the organization and may seem safer than every alternative. How can the evaluation stay fair?

    #3414
    Accepted answer

    Use the same current requirements, scenarios, evidence rules, and scoring scale for the incumbent and the challengers. Separate documented transition costs from familiarity, and do not credit undocumented assumptions about the incumbent’s capabilities. Have evaluators disclose conflicts and score independently before a moderated consensus. FAR Part 15 provides the federal model for disclosed evaluation factors and documented source selection; local rules may differ.

    #3511
    Community reply

    Transition costs are real. How can evaluators factor them in without turning them into an automatic incumbent advantage?

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