ElevenLabs provides configurable AI voice agents with telephony, workflow, testing and observability features.
Editorial score
Configurable workflows, retrieval, prompts, models and turn-taking controls support defined conversational flows.
External LLM and telephony-provider charges can make total operating costs less predictable than the hosted-call rate alone.
ElevenLabs offers ElevenAgents, a configurable platform for deploying voice and chat agents across telephony, web, and mobile. Its strongest areas are workflow control, telephony integrations, tool use, and operational instrumentation. It is best suited to teams that can configure and govern their own agents; buyers should also model external language-model and telephony costs alongside platform pricing.
ElevenLabs offers ElevenAgents, a hosted builder for multimodal voice and chat agents. Teams configure prompts, workflows, knowledge, tools, phone connectivity, retention, and integrations, then deploy agents to telephony, web, or mobile channels. It is platform infrastructure for customer-built agents rather than a turnkey, human-operated contact center.
Conversation design covers a wide range of defined workflows. Agents support system prompts, hosted or custom language models, dynamic variables, authentication, language detection, configurable turn-taking, interruptions, and timeouts. Visual workflows add branching and subagents that can change prompts, models, voices, tools, and knowledge at individual nodes. Knowledge bases can use full context or indexed retrieval for material such as catalogs, policies, technical content, and FAQs.
This is a capable configuration surface, but outcomes still depend on the workflow, knowledge, and tool setup the customer chooses.
ElevenAgents can invoke client tools, webhook or API tools, server-side code tools, MCP tools, and platform system tools. These connections can read external data or trigger actions such as meeting bookings and returns. Native Twilio integration and SIP trunking support inbound and outbound calling, while batch calling accepts CSV or XLS recipient lists with scheduling, testing, status monitoring, and concurrency controls.
Live calls can be transferred to external phone numbers or SIP URIs through conference transfer, blind transfer, or SIP REFER. Provider and protocol constraints apply. MCP is disabled by default and is unavailable in Zero Retention Mode and HIPAA-compliant workspaces.
The operational toolkit includes simulation, scenario, next-reply, and tool-call tests, with multi-run pass rates, transcripts, failure reasons, and evaluation rationale. Customer-defined LLM-powered success evaluations can return success, failure, or unknown against selected criteria.
Production analytics provide filters for agent, branch, time period, language, call type, and model. Workflow analytics cover node entries, time spent, terminations, and edge distribution. Post-call webhooks can send transcripts, analyses, and metadata, and OpenTelemetry-compatible traces can be exported. Configurable transcript and recording retention, plus Zero Retention Mode, provide additional data controls.
ElevenAgents is a good fit for developers and teams in support, sales, operations, and service that need configurable voice or chat workflows and can manage integrations and governance. It is especially relevant for organizations using Twilio or SIP/PBX infrastructure and for enterprise buyers needing options such as custom SSO, higher concurrency, priority support, custom DPA and SLA assurances, or HIPAA BAAs.
It’s a weaker fit for buyers looking for a human-operated contact center or a fully hands-off deployment. Budgeting should include external language-model and telephony-provider charges rather than relying only on the listed hosted-call rate.
Where the product fits — and where to be careful
Strong fit when the buyer wants a configurable hosted agent platform rather than an outsourced contact-center operation.
Good fit for teams prepared to integrate and operate voice workflows on their existing calling infrastructure.
Simulation and scenario tests, tool-call testing, transcript evaluation, production and workflow analytics, post-call webhooks, OpenTelemetry-compatible traces and configurable retention create exceptional operational visibility. These controls do not by themselves establish workflow accuracy or compliance.
Native Twilio, SIP trunking, batch outbound calling, API and webhook tools, and live transfers to phone numbers or SIP URIs form a strong action and handoff surface. Provider, protocol and workspace restrictions remain relevant.
Configurable prompts, models, variables, turn-taking, interruptions, branching workflows, subagents and knowledge retrieval provide strong conversation controls for target workflows. Broad independently corroborated task-success results are not established.
Accepted user feedback is mixed: value-for-money mentions are predominantly negative, while support and ease-of-use feedback is divided. That is sufficient recurring evidence of usability, support or value tradeoffs.
Based on 99 public customer reviews. Source mix: 73 from trustpilot.com, 15 from capterra.com, 10 from softwareadvice.com, and 1 from gartner.com.
Customer sentiment is analyzed separately and does not determine the Reviews.vc editorial score.
| Theme and finding | Mentions | Positive | Negative |
|---|---|---|---|
Conversation capabilities Voice quality is often praised as natural and suitable for real-time or multilingual use, but some long-form output has inconsistent pacing that can make professional narration unusable. | 53 | 38 | 17 |
Support Support can be responsive and highly technical when engaged, but other customers report unresolved tickets, slow or absent responses, especially for credit and production failures. | 42 | 26 | 17 |
Value for money Buyers frequently say retries, adjustments, and failed generations consume paid credits quickly, making the service feel poor value when output is unreliable or credits are not restored. | 40 | 9 | 31 |
Ease of use Core voice and agent workflows are often considered straightforward, but Studio, advanced settings, and some poorly located controls can make more complex tasks frustrating to navigate. | 18 | 10 | 9 |
Testing and observability Operational reliability is a concern for mission-critical work: reviewers report API instability, failed or missing generations, inconsistent exports, and lost work after sessions shut down. | 9 | 1 | 8 |
Mentions count unique reviews. One review can count as both positive and negative for the same theme when it describes a mixed experience.
This analysis reflects public customer reviews we could identify and access at the time of collection; the displayed source mix may influence the patterns shown.
ElevenAgents publishes monthly tiers from Free through Business, plus custom Enterprise pricing. External LLM and telephony-provider costs are additional.
| Plan | Price | Includes |
|---|---|---|
Free | $0 month | Includes 15 monthly call minutes. |
Starter | $6 month | Includes 75 monthly call minutes. |
Creator | $22 month | Includes 275 monthly call minutes; first month is listed at $11. |
Pro | $99 month | Includes 1,238 monthly call minutes. |
Scale | $299 month | Includes 3,738 monthly call minutes. |
Business | $990 month | Includes 12,375 monthly call minutes. |
Documented connections and access methods for ElevenLabs.
Salesforce Other
HubSpot OtherRecent product and company updates
Lower API and Agents pricing and pay-as-you-go
ElevenLabs introduced pay-as-you-go billing and said ElevenAgents pricing was reduced by up to 20%.
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