Guru provides governed enterprise AI search, cited answers and broad workplace connectivity for internal teams.
Editorial score
Combines a native governed knowledge base with search across more than 100 connected sources.
Pricing is custom-scoped, with no public named tiers or numeric prices.
Guru is a governed enterprise AI search and knowledge platform for teams working across distributed workplace content. Its strengths are cited, permission-aware answers, a broad connector catalog, and substantial administrative controls. The principal tradeoffs are custom pricing, connector-specific permission behavior, and refresh limits that buyers should test against their own sources.
Guru is an enterprise knowledge platform and AI search product. It combines a native knowledge base built around Cards and Collections with Knowledge Agents that search configured internal sources and generate answers. Teams can use it in the Guru app, in a browser, in Slack, in Microsoft Teams, through an API, and in MCP-compatible tools. Scoped web search is limited to administrator-approved domains rather than serving as general public web search.
Ask Guru accepts questions and keyword searches, with a default or specialized Knowledge Agent available for each team or topic. Results can combine an AI-generated answer, matching Guru Cards, and connected-source content. Answers include citations, and Answer Details can show consulted sources, search terms, and explanations or reasoning. Follow-up questions retain thread context. Users should still evaluate answers before relying on them because AI outputs can be inaccurate.
Guru offers more than 100 connectors across document stores, collaboration tools, support systems, engineering platforms, CRM, and business applications. Examples include Google Drive, SharePoint, OneDrive, Notion, Confluence, Slack, Zendesk, Jira, GitHub, Salesforce, ServiceNow, and Workday. Extension paths include custom source requests, build options, Zapier, Workato, Prismatic, and the Guru API. Connector-specific object coverage, indexing, and access control behavior should be checked for each intended source.
Governance features include role-based administration, source and Knowledge Agent permissions, native content ownership and verification, SSO, SCIM, analytics, scheduled exports, and AI Agent Center activity tracking. Access can be assigned through Guru Groups or inherited from a source when that integration supports inheritance. Source changes are checked multiple times daily; analytics typically refresh within 4–5 hours. Agent Center tracking can be disabled per Skill.
Guru suits internal service teams that need governed access to knowledge distributed across workplace applications and want to assign subject-matter owners for verification and maintenance. It is particularly relevant for support, customer success, HR, IT, service, and operations workflows. Buyers that require universal native ACL inheritance, guaranteed real-time synchronization, unrestricted large-file indexing, fixed published pricing, or unreviewed answer accuracy should validate those requirements during evaluation.
Where the product fits — and where to be careful
Strong fit when teams can assign owners to maintain and verify knowledge.
Good fit for teams that need administration and measurement alongside workplace search.
Role-based administration, source and agent controls, SSO, SCIM, verification, exports, analytics and AI Agent Center visibility form a strong governance set. Analytics refresh in 4–5 hours, and some tracking depends on configuration.
Guru supports hybrid retrieval across connected sources, specialized Knowledge Agents, cited answers, follow-up context and Answer Details for source and query traceability. Outputs still need human evaluation.
User-review evidence was insufficient to score usability, support or value.
Guru lists more than 100 connectors across key workplace categories, supports custom and API extension paths, and offers inherited permissions for supported integrations. Connector-specific ACL behavior varies, and source checks run multiple times per day.
Guru sells a custom-fit platform-and-expertise package tailored to organizational scale, knowledge complexity and AI maturity. Named tiers and numeric prices are not published.
Documented connections and access methods for Guru.
Salesforce Native
Zapier Via automation
Slack Native
Microsoft Teams Native
Zendesk NativeRecent product and company updates
Knowledge Agent and governance updates
Visible changelog entries cover Knowledge Agent, governance, source-administration, DLP, SCIM, retention and MCP-related changes.
SourceShowing 10 of 19 sources · 9 additional sources analyzed
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