Who should own decisions during a software implementation?

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Open questionLast verified: 2026-08-13
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  • #3421

    Projects can stall when the vendor, IT team, and business team each expect someone else to make decisions. What governance is needed?

    #3422
    Accepted answer

    Name one accountable business owner and define who approves scope, configuration, data, security, acceptance, and go-live. Use a decision log with due dates, evidence, and escalation rules; the vendor advises and delivers but should not accept risk on the buyer’s behalf. Give each workstream one responsible lead and keep final acceptance with an authorized buyer role. FAR Part 7 uses an integrated acquisition team for significant technical, fiscal, legal, and contracting work.

    #3514
    Community reply

    Who should break a tie when the business owner and security lead disagree about launch risk?

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